CHRISTMAS OFFER Subscribe to Surrey Life today CLICK HERE

Carla Surtees on the inspiration for her nanny and housekeeping recruitment service business

PUBLISHED: 15:10 15 October 2014 | UPDATED: 16:53 15 October 2014

Carla Surtees

Carla Surtees

Archant

My name is Carla Surtees. This Autumn I launched the Surtees Partnerships largely based on an experience I had 2 years ago when employing an after school nanny.

My inspiration for the business began when my family moved from London a few years ago. I found that finding responsible help was tougher then I thought and the hired help yearned for a bigger city such as London. My situation was to hire someone locally so I placed an ad in Gumtree and employed an English young lady who was and seemed impeccable. She was great with our children, she could read music and help with homework. Her CV looked respectable and she was “apparently” training to become a police officer.

I made the crucial mistake of not checking her references and undertaking an identity check. At the time I presumed that by being at home I was able to judge if the help was adequate.

Three weeks in to her employment I received a message from another mother at school stating how wonderful our nanny was and whether I was ok to nanny share. I replied to the message by thanking her and also by stating that nanny share was impossible due to our children’s schedules. A week later I received another message from this mother this time stating that she was willing to pay twice as much as what we were paying. The nanny was adamant that she wanted to stay and no money could sway her otherwise. There was further period of intimidation and I felt my personal space had been infringed upon.

I booked an appointment to see the head of the school. I showed the trail of messages to the headmistress and she was appalled. The headmistress stated she did not know who Mrs xxx was and she found that strange. She decided to do a search under the mobile number and surname or maiden name. Nothing came up. It was at this point that we both suspected it was the nanny who was blackmailing us.

I reported the case to the police and they were very helpful on guiding me in terms of what to do. I begun to look into the nanny’s CV and started coming across abnormalities. For instance, her home phone number was an outgoing phone only. The police had no record that she was training to become a police officer. And this went on and on…

A few days later, we started noticing that a few expensive items had gone missing. For example, two rings from my safe, a camera, etc. It all added to a substantial amount.

The nanny was taken in by the police for questioning and ultimately she was not formally charged for lack of evidence but we had our suspicions.

This is why I decided to set up my own nanny and housekeeping agency. I could never forgive myself for putting my children in a dangerous situation and I’m relieved that no harm came to them. However, I want to be able to put things right by helping others.

What sets the Surtees Partnerships apart from anyone else? We offer a bespoke nanny and housekeeping recruitment service tailored to our clients needs. Fundamental to our approach is the importance we place on our relationship with our clients. That is why we meet, with our clients to establish correct expectations, agreeing the terms and delivery accordingly but also to establish relationships of continuity and trust. We also place importance in our relationship with our candidates. We meet and interview all our candidates and we make sure they are who they say they are; references and suitability are thoroughly investigated and we only submit CVs that are relevant. What matters to us is that we place someone with the appropriate ability to look after children and/or the house and that they are able to provide a safe and secure environment for that family.

For more information please go to www.surteespartnerships.co.uk

More from Surrey Life

Thursday, November 15, 2018

Surrey is full of secret hideaways and hidden gems. Slades Farm on the Wintershall Estate is definitely one of them

Read more
Wednesday, November 14, 2018

The new hotel is set to open in spring 2019 and will be located in the heart of the vineyard, offering sweeping views over the North Downs Way.

Read more
Tuesday, November 13, 2018

From Santa’s Grottos, to Victorian Christmas markets and late-night shopping, we’ve covered what’s on in Surrey this season

Read more
Tuesday, November 13, 2018

Whether you're looking for fine dining, pub grub or exotic dishes, eating out in Surrey has something for everyone. Here's our guide to the best local restaurants and pubs

Read more
Tuesday, November 13, 2018

Having bloomed in Brighton’s restaurant scene over the past decade, The Chilli Pickle opened its second site in Guildford this summer

Read more
Monday, November 12, 2018

Historic Royal Palaces and IMG have announced that Kylie Minogue is the first headliner confirmed for Hampton Court Palace Festival 2019. These will be her only London shows of summer 2019. Here’s how you can get tickets

Read more
Monday, November 12, 2018

Enjoy this linear rail to ramble section of the Thames Down Link route taking the short train-ride from Box Hill & Westhumble to Ashtead before walking back

Read more
Monday, November 12, 2018

Great things to do in Surrey this weekend (16, 17 and 18 November): art exhibitions, walks, concerts, theatre, places to visit and other events and ideas.

Read more
Tuesday, November 6, 2018

It’s that time of year when our beautiful countryside is alight with the colours of autumn. Here, we pick out some of her favourite spots to enjoy the seasonal splendour – as well as some perfect places for a post-walk refresher

Read more
Tuesday, November 6, 2018

Found on the stretch of the River Thames between Weybridge and East Molesey, Sunbury-on-Thames is blessed with a village feel where it meets the water. From antique hunts to the joys of river life, here are a few of our favourite reasons to visit

Read more
Monday, November 5, 2018

Verity & Violet are Loui and Jess – a singing duo from Surrey who specialise in blending vintage classics with modern favourites. The two have achieved success in the capital, but are now hoping to attract an audience closer to home

Read more
Friday, November 2, 2018

With the Christmas celebrations seemingly starting earlier every year, it all feels a little too ‘soon’ sometimes, but what if you want to look your best for Christmas & New year celebrations and are considering having cosmetic non-surgical procedures? The Bella Vou Pantiles Clinic offers surgical and non-surgical cosmetic procedures and treatments from a purpose-built private clinic in the heart of Royal Tunbridge Wells

Read more
Thursday, November 1, 2018

Living in England’s most densely wooded county, it’s always a pleasure to witness Surrey donning its autumn finery. Here’s some of the best places to do just that - plus a few pub pit stops to enjoy on route!

Read more
Wednesday, October 31, 2018

We are regularly reminded of the high cost of housing with statistics revealing that only one in three millennials will be able to afford their own home during their lifetime and that most will remain in the category known as Generation Rent

Read more

Newsletter Sign Up

Sign up to the following newsletters:

Sign up to receive our regular email newsletter

Our Privacy Policy

Topics of Interest


Follow us on Twitter


Like us on Facebook

Subscribe or buy a mag today

subscription ad

Local Business Directory

Property Search